Refund policy


Effective Date: 11/19/2024

At Modern Elegant Home, we take pride in our meticulous attention to detail and commitment to craftsmanship. Providing high-quality products and exceptional service to our valued customers is our top priority. If, for any reason, you are not completely satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

1. 30-Day Return Policy

1.1 Eligibility for Returns

  • Time Frame:
    • Returns are accepted within 30 days of the purchase date.
  • Condition of Items:
    • Items must be unused, in the same condition that you received them, and in their original packaging.
  • Documentation:
    • Please include the original order confirmation or packing slip when returning an item.

1.2 Non-Returnable Items

  • Opened or Used Products
  • Gift Cards
  • Custom or Personalized Items

2. How to Initiate a Return

  1. Contact Us:
  2. Return Authorization:
    • Once your return request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  3. Prepare Your Item:
    • Pack the item securely in its original packaging, including any accessories or components.
    • Ensure that all original tags, labels, and documentation are included.
  4. Include RA Number:
    • Clearly write the provided RA number on the outside of the package.
  5. Return Shipping:
    • You are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service to ensure your return is received.

3. Restocking Fee

  • Applicable Fee:
  • Returns for items that are not damaged will incur a 25% restocking fee.
    • The restocking fee is based on the item’s size and shipping cost.
Reason for Fee:Due to the large nature of our products, shipping expenses can be substantial.

4. Refund Process

  • Inspection:
    • Once your return is received and inspected, we will send you an email to notify you of the receipt.
  • Approval or Rejection:
    • We will inform you of the approval or rejection of your refund.
  • Processing Refunds:
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
    • Refunds are typically processed within 10 business days.
  • Shipping Costs:
    • Original shipping costs are non-refundable.

5. Damaged or Defective Items

  • Reporting Damages:
  • Information Required:
    • Provide details of the issue along with photos of the damaged or defective product.
  • Resolution:
    • We will work promptly to resolve the problem, which may include:
      • Arranging for a replacement.
      • Offering a repair.
      • Issuing a full refund.
  • Return Shipping:
    • We will cover the return shipping costs for items that are damaged or defective upon arrival.

6. Exchanges

  • Process:
    • To exchange an item, please follow the return process to send back the original item.
    • Once the return is accepted, you can make a separate purchase for the new item.
  • Note:
    • Restocking fees may apply to the returned item as per our policy.

7. Contact Information

We are here to assist you with any questions or concerns you may have.

Customer Support Hours:Monday to Friday: 9:00 AM – 5:00 PM EST

Thank you for shopping with Modern Elegant Home. We appreciate your business and are committed to providing you with exceptional service.

Note: This Refund and Return Policy is subject to change without prior notice. Please review this policy periodically for any updates.